Privacy Policy

At Upper Skin Clinic, we understand and respect the importance of protecting your privacy. We do not sell, trade, disclose, giveaway, or share any personal information we collect about our clients or members. Our servers employ industry-standard security procedures to safeguard your data from unauthorised access.

What Information Do We Collect?

We collect personal information from you when you interact with us online or in person. This may include when you:

• Register via our website or in person at the clinic

• Subscribe to our newsletter

• Respond to a survey

• Join our Membership or Loyalty Programme

• Enter a competition or promotion

• Request a booking or appointment

• Contact us via email or live chat

• Complete a form or feedback survey (online or in clinic)

• Leave a review or client satisfaction rating

When engaging in any of the above activities, you may be asked to provide your name, email address, phone number, date of birth, emergency contact, and how you heard about Upper Skin Clinic.

How Do We Use Your Information?

Any of the information we collect from you may be used in one or more of the following ways:

• To personalise your experience: helping us better meet your individual needs

• To improve our website: based on your feedback and interactions

• To enhance customer service: allowing us to respond more effectively to your enquiries and support requests

• To communicate with you: including emails with updates, appointment information, or responses to your queries

• To send periodic emails: such as follow-ups, confirmation messages, or important service information

• To send marketing communications: including news about new treatments, services, offers, or promotions

How Do We Protect Your Information?

We take the security of your personal data seriously and implement a variety of industry-standard protective measures to maintain the safety of your information during collection, submission, access, and storage. Our servers are protected against unauthorised access.

Do We Use Cookies?

Yes. Our website uses cookies, tracking pixels, and similar technologies. These small data files are stored on your device and used to:

• Operate and personalise your experience on our website 

• Track your site usage and help us gain performance insights

• Tailor relevant advertising to you across other platforms

Do We Disclose Your Information to Third Parties?

The information we collect is securely retained and used solely by Upper Skin Clinic and its related entities. We do not sell, trade, disclose, giveaway, or share your personal information with any unauthorised third parties.

Third Party Links

Occasionally, our website may include links to third-party products or services. These third-party websites operate independently and have their own privacy policies. Therefore, we are not responsible for the content or activities of these external sites, but we welcome feedback to ensure the ongoing integrity of our own website.

Terms and Conditions

For more information, please refer to our Terms & Conditions, which outline the use, disclaimers, and limitations of liability regarding the use of our website.

Your Consent

By using our website, registering online or in clinic, subscribing to our newsletter, responding to a survey, joining our loyalty program, entering promotions or competitions, booking an appointment, completing a form, or contacting us via live chat or email, you consent to the terms outlined in this Privacy Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please get in touch via our enquiry form.